ForgeMosaic
ForgeMosaic White Paper · 05 / 06

Agentic AI,
tailored and secure.

AI agents for customer support, automation, research, and coding — built to work alongside your team, not replace it, and grounded on the secure Samsung Cloud Platform.

By ForgeMosaic A division of Samsung SDS America 6 min read Updated June 2026
01 · Overview

AI that does the work

Agentic AI tools for support, automation, research, and coding

Agentic AI goes beyond chat — agents that take actions, follow multi-step workflows, and hand off to a human when judgment is needed. We design solutions around your specific challenges rather than dropping in a generic bot.

Everything is grounded on the secure, on-prem Samsung Cloud Platform, so your data stays protected while your team gets leverage.

02 · Scope

What's included

We build and deploy agents for:

  • 01Customer support
  • 02Automated assistance
  • 03Research & analysis
  • 04Coding
03 · Method

Our approach

01

Identify use cases

We find the workflows where an agent saves real time and where a human should stay in the loop.

02

Design & ground

We connect the agent to your data and tools, with guardrails and a clear scope of action.

03

Build & evaluate

We build, then test against real tasks — measuring accuracy, safety, and usefulness before launch.

04

Deploy securely

We ship on the Samsung Cloud Platform and monitor performance, refining as your needs evolve.

04 · Value

Why it matters

Off-the-shelf AI rarely fits a real business process, and consumer tools rarely meet enterprise security needs. We design for your workflows and deploy where your data stays protected.

Because the same team handles strategy, design, and development, an agent isn't a bolt-on — it's integrated into the experience around it.

05 · FAQ

Common questions

Will AI replace my team?
No — we build agents to support your team, automating repetitive work and escalating to people when judgment matters.
How is our data kept safe?
Solutions run on the secure, on-prem Samsung Cloud Platform, with guardrails and access controls scoped to your needs.
Can the agent use our existing tools and data?
Yes. We ground agents in your systems and connect the tools they need to act, within defined limits.
06 · Get started

Scope an AI solution

Tell us the workflow you'd like to improve. A project lead replies within one business day.

ForgeMosaic is a division of Samsung SDS America, Inc. Your privacy is governed by the Samsung SDS America, Inc. Privacy Policy. For privacy questions, contact privacy.sdsa@samsung.com.